Process Development and Documentation
 

All businesses operate on a complex system of individual but interrelated processes and procedures. 

Inefficiencies occur when processes are inconsistently executed, abbreviated, or circumvented.  Inconsistent execution and abbreviation are often the result of a process being misunderstood by or unknown to those responsible for its execution.  Circumvention is a common response to a process that is perceived to be inefficient, or ineffective.  If people don’t believe there is value in a process or in the effort required to execute it, they will avoid it and instead look for the path of least resistance.  In most organizations, “tribal knowledge” is the prevailing method of operation.

DMS partners with its client teams to identify and document existing processes, and to subsequently analyze those processes to eliminate gaps and redundancies.  Those responsible for the execution of the system are thereby empowered to identify their needs, and to define and develop their own tools.  The product is a well defined and streamlined process system wherein users are owners.  As owners, users sense a personal stake in the system’s success.  Tribal knowledge is replaced with clear understanding and detailed documentation that is supported by its user/creators, and readily referred to for training of new personnel. 

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